Stay Privacy Policy

At Stay, we are committed to protecting your privacy and personal data. Our privacy policy explains how we collect, use, store, and protect your information when you use our services. We operate under the strict guidelines of data protection regulations and ensure your personal information remains secure at all times.

Information We Collect

When you register and use our Stay Casino platform, we collect various types of personal information to provide you with the best gaming experience. Our data collection practices are transparent and necessary for operating our services effectively.

Personal Information

We collect the following personal data when you create an account with Stay:

• Your full name and date of birth for identity verification
• Email address and phone number for account communication
• Residential address and country of residence for compliance purposes
• Identity documents for KYC (Know Your Customer) verification
• Payment information including bank details and transaction history

Gaming and Technical Data

Our Stay Casino platform automatically collects technical information to improve your gaming experience and ensure fair play:

• Gaming activity including bets placed, games played, and session duration
• Device information such as IP address, browser type, and operating system
• Cookies and tracking technologies for website functionality
• Communication records including live chat conversations and support emails
• Geolocation data to comply with jurisdiction requirements

How We Use Your Information

At Stay, we use your personal data for legitimate business purposes and to comply with our legal obligations as a licensed casino operator under Curaçao Antillephone N.V. license.

Account Management

We process your information to maintain and manage your Stay Casino account effectively:

• Creating and verifying your player account
• Processing deposits and withdrawals up to our limits of €4,000 daily, €10,000 weekly, and €30,000 monthly
• Providing customer support through email and 24/7 live chat
• Managing your participation in tournaments, promotions, and our VIP program
• Sending important account updates and promotional offers

Legal and Compliance Requirements

Our Stay platform operates under strict regulatory requirements, and we use your data to ensure full compliance:

• Verifying your identity and age to prevent underage gambling
• Monitoring gaming patterns to promote responsible gambling
• Detecting and preventing fraud, money laundering, and suspicious activities
• Complying with anti-money laundering (AML) and counter-terrorism financing regulations
• Maintaining records as required by our Curaçao gaming license

Data Sharing and Disclosure

We at Stay take your privacy seriously and only share your information when necessary for legitimate business purposes or legal requirements. We never sell your personal data to third parties for marketing purposes.

Service Providers

Our Stay Casino platform works with trusted third-party service providers to deliver our services:

• Payment processors for handling deposits via Mastercard, Visa, Maestro, Neosurf, ApplePay, MiFinity, and CoinsPaid
• Game providers including Pragmatic Play, Yggdrasil, Push Gaming, and over 50 other suppliers
• Customer verification services for KYC compliance
• Technical support providers for platform maintenance
• Marketing partners for promotional campaigns (with your consent)

Legal Obligations

We may disclose your information when required by law or to protect our Stay platform and other users:

• Responding to court orders, subpoenas, or other legal processes
• Cooperating with law enforcement investigations
• Reporting suspicious transactions to financial intelligence units
• Protecting against fraud, abuse, or violations of our terms

Data Security and Retention

At Stay, we implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols meet industry standards and regulatory requirements.

Security Measures

Our Stay Casino platform employs multiple layers of security to safeguard your data:

• SSL encryption for all data transmission
• Secure servers with firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis
• Employee training on data protection and privacy practices

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal requirements:

• Account information is kept while your Stay account remains active
• Transaction records are maintained for five years as required by our license
• Communication records are stored for three years for quality assurance
• Marketing consent records are kept until you withdraw consent
• Closed account data is retained for the minimum period required by law

Your Rights and Choices

As a player at Stay, you have various rights regarding your personal data. We respect your privacy choices and provide tools to manage your information and preferences.

Access and Control

You can exercise the following rights regarding your personal data on our Stay Casino platform:

• Access and review your personal information in your account settings
• Request corrections to inaccurate or incomplete data
• Download your data in a portable format
• Request deletion of your account (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time

Contact Information

If you have questions about this privacy policy or how we handle your personal data at Stay, please contact our support team. We are committed to addressing your privacy concerns promptly and transparently.

You can reach our customer support team 24/7 via live chat on our Stay Casino platform or by email at support@Stay Casino.com. Our multilingual support team can assist you in English, German, Norwegian, French, and Slovenian to ensure you receive help in your preferred language.